Your smartest team, member always online.
Zync is an AI sales chatbot that answers visitor questions from your own knowledge base, qualifies leads through a guided conversation, and hands off to a live agent when needed. All managed from one admin panel.
Average response time
Fewer LLM API calls
More leads vs passive sites
Time to go live on any website
From knowledge base to qualified leads in four steps.
Zync connects your existing documents and FAQs to a conversational AI layer that works around the clock and loops in your team exactly when it matters.
01
Feed your knowledge base
Upload PDFs, add website URLs, or create custom Q&A so Zync can answer based on your approved content.
02
AI answers, instantly
Zync responds to common questions, guides visitors, and captures lead details when interest is high.
03
Human takes over seamlessly
When the AI reaches its limit or the visitor wants a human, a live agent steps in with the full conversation history intact. No repetition. No friction.
04
Lead auto-captured
Zync can send structured lead details, conversation summaries, scores, and transcripts to Google Chat, CRM, email, or webhook destinations.
Meet your customers wherever they already are.
Most chat tools are web-only. Zync works across the three highest-intent touchpoints from a single dashboard, a single knowledge base, and a single team inbox.
Web Chat Widget
Embed on any website using a simple no-code script tag.
WhatsApp Business
Chat with visitors via WhatsApp business
Agent App
Give agents access to conversation context before they reply.
Plugs into the tools your team already uses.
Zync doesn't replace your stack it connects to it. From CRM to notifications to LLM providers, everything talks to everything.
CRM auto lead creation from every chat
WhatsApp Business API
Primary or fallback cloud LLM provider
Google Chat booking & session alerts
Web Push VAPID agent push notifications
PDF & URL knowledge ingestion
Questions? Answered.
Can't find what you're looking for? Our team typically responds within 2 hours on weekdays.
What is Zync?
Zync is an AI-powered chatbot that helps businesses automate visitor support, answer customer questions, qualify leads, and hand conversations over to live agents when needed. It can be trained on your own business content, including PDFs, website URLs, and custom articles, so it can provide relevant answers based on your company’s information.
What does Zync do?
Zync engages website visitors in real time, answers their questions instantly, captures lead information, qualifies prospects, and routes important conversations to your team. It works 24/7 on your website, providing instant responses to customer queries without requiring continuous team monitoring. When personalized assistance is needed, conversations can be seamlessly continued with your team through WhatsApp or the Companion App, ensuring the perfect balance of automated support and human expertise.
How is Zync different from a basic chatbot?
Zync is not just a scripted chatbot. It uses AI to understand visitor questions and respond based on your approved business content. It also includes live agent handoff, WhatsApp support, lead qualification, Google Chat alerts, conversation transcripts, and admin controls, making it suitable for both customer support and sales conversion.
How does Zync learn about my business?
You can train Zync using your own content by making it crawl your website, including PDFs, additional URLs and custom articles. This allows Zync to answer visitor questions using information that is specific to your business, products, services, and policies.
Can Zync answer questions 24/7?
Yes. Zync can respond to visitor questions instantly, day and night, even when your team is offline. When a question requires human support or the visitor asks to speak with someone, Zync can route the conversation to a live agent.
Can Zync be used for both support and sales?
Yes. Zync can support both customer service and lead generation use cases. It can answer product or service questions, guide visitors, qualify prospects, collect contact details, and alert your sales team when a high-intent lead is ready for follow-up.
What happens when Zync cannot answer a question?
When Zync cannot confidently answer a question, it can trigger a live agent handoff. The agent receives the conversation context and can continue the discussion directly with the visitor. This ensures visitors are not left without support when human assistance is required.
How does live agent handoff work in Zync?
Live agent handoff happens when a visitor requests a human or when Zync detects that the AI cannot confidently resolve the query. The assigned agent receives a notification and can view the full conversation history before replying. This allows the agent to continue the conversation smoothly without asking the visitor to repeat themselves. Agents can manage and continue their conversations from WhatsApp, the Companion App or web admin panel.
What information does Zync capture from visitors?
Zync can capture key visitor information such as name, email address, phone number, product interest, business requirement, target market, and other details required for lead qualification. The exact information collected can depend on your business configuration and conversation flow.
How do I add Zync to my website?
Adding Zync to your website is quick and easy. Simply copy and paste the provided installation code into your website, and Zync will automatically load your chatbot and settings. In most cases, you won't need a developer. If your website allows you to add a script to the header or footer, you can complete the setup yourself in just a few minutes.
Can I customize the Zync chatbot?
Yes. Zync offers several customization options to help match your brand and website. You can choose the theme, personalize the welcome message, manage your business content, etc., creating a chat experience that aligns with your brand identity.
How fast does Zync respond?
Zync is designed to provide instant responses to your website visitors. For common and frequently asked questions, it can quickly retrieve previously approved answers, delivering a faster and more consistent experience. This helps ensure your customers receive timely responses while maintaining the accuracy and reliability of the information provided.
Where do qualified leads go after a chat session?
Qualified leads are automatically routed based on the integrations you configure in the Customer Panel. Depending on your setup, Zync can send lead details to your Google Chat Space for instant team notifications or create and update records in Zoho CRM for streamlined lead management. Lead notifications can include the visitor's name, contact details, product interest, requirement summary, lead score, lead category, and the complete conversation transcript, giving your team the context needed for effective follow-up.
Can I use Zync on WhatsApp?
Yes. Zync supports WhatsApp as a channel for live agent conversations. When a website conversation requires personalized assistance, it can be seamlessly continued with your team on WhatsApp. This allows your agents to provide real-time support through a familiar messaging platform while ensuring a smooth handoff from the website chat experience.
Stop losing leads to slow or absent support.
Zync is live on your site in under an hour. Bring your knowledge base, pick your LLM, and start answering visitors even while you sleep.