One Last word
RetainIQ fires the moment a visitor's cursor moves toward the browser chrome. That split second is your last chance to make an offer, capture a lead, or change their mind and RetainIQ doesn't waste it
97% of your visitors leave without converting.
They read your page, considered your offer, and left without a word. No lead. No sale. No second chance. Most businesses just let it happen RetainIQ doesn't.
of first-time visitors leave without taking any action
of abandoned shopping carts are never recovered without intervention
Average time on a landing page before a visitor decides to leave
second chances unless you ask for one before they go
The Science of the last second
RetainIQ watches for the precise behavioural signal that a visitor is about to leave and fires before they can.
01
Cursor moves up
RetainIQ tracks cursor position in real time. The moment it moves above the threshold toward the address bar or tab strip leaving intent is confirmed.
02
Popup fires in seconds
The configured popup renders instantly before the visitor reaches the browser chrome. No lag. No delay. The window of opportunity is small; RetainIQ doesn't miss it.
03
Visitor sees your offer
A discount code, a lead form, a content download, or a last-minute announcement whatever you configured in the admin panel is exactly what they see.
04
Convert or capture
They claim the offer, fill in their email, or click through to checkout. Either way, a visitor who was lost is now a lead or a sale.
How leaving intent detection actually works
RetainIQ uses a mouseleave event listener on the document viewport combined with a Y-coordinate threshold check. When the cursor Y position drops below a defined pixel value near the top edge, RetainIQ confirms leaving intent and fires the popup. On mobile, where cursor movement doesn't exist, RetainIQ uses alternative signals back button detection, visibility API changes, and configurable time-on-page rules.
Desktop trigger
Client Y <= 10px from top
Fire delay
None (fires instantly)
Frequency cap
Once per cooldown window (default 7 days)
Everything you need. Nothing you don't
RetainIQ is built lean and precise every feature serves the single goal of converting visitors who were about to leave.
Cursor leave detection
Fires when the visitor’s cursor moves toward browser chrome the most accurate desktop exit signal available. Sub-300ms response time.
Mobile exit triggers
Back button detection, Page Visibility API, and time-on-page fallback for mobile visitors where cursor tracking isn’t available. Separate rules per device type.
Admin panel popup builder
Design your popup, write your copy, set the offer, and publish all from the visual admin panel. No code required after the initial script tag install.
Frequency capping
Control exactly how often the same visitor sees the popup once per session, once per day, or only on first visit. Never annoy your returning audience.
Multi-tenant
Agencies run multiple client brands from one RetainIQ instance. Each tenant gets isolated popup configs, lead data, and display rules zero crossover.
Lead capture inside popup
Collect email, phone, or name directly inside the exit popup. Submissions go to your RetainIQ inbox, trigger an email alert, and fire a webhook to your CRM.
Questions about RetainIQ
Can't find what you're looking for? Our team typically responds within 2 hours on weekdays.
What is RetainIQ?
RetainIQ is a smart visitor retention app that helps businesses win back leaving website visitors using targeted Exit Popups. It allows you to show timely offers, lead capture forms, content prompts, announcements, and conversion messages before a visitor leaves your website.
What is an Exit Popup?
An Exit Popup is a message shown when a visitor appears likely to leave your website. On desktop, this can happen when the visitor moves their cursor toward the top of the browser window. On mobile, RetainIQ can use mobile-friendly signals such as back button behaviour, page visibility changes, tab or app switching, and time-on-page rules. The goal is to show one timely and relevant message before the visitor leaves.
How can RetainIQ help my business grow?
RetainIQ helps your business convert more of your existing website traffic by giving visitors one more relevant reason to take action before leaving. You can use RetainIQ to collect leads, promote offers, win back abandoning visitors, increase bookings, highlight important announcements, or guide visitors toward a next step.
Do Exit Popups actually work?
Yes, when they are used correctly. Exit Popups can help win back visitors who may otherwise leave without taking action. Their effectiveness depends on the timing, message relevance, offer quality, page context, design, and how often the popup is shown. RetainIQ is designed to help businesses show the right message at the right moment without overwhelming visitors.
Can RetainIQ help improve website conversion rates?
Yes. RetainIQ helps improve conversion opportunities by engaging visitors before they leave your website. Instead of losing a visitor completely, you can present a relevant offer, collect contact details, encourage a booking, promote useful content, or guide them toward the next best action.
Can RetainIQ capture leads from Exit Popups?
Yes. RetainIQ includes lead capture Exit Popups that can collect visitor details before they leave your website. You can collect information such as name, email address, phone number, company name, enquiry type, or other relevant fields depending on your campaign setup.
Can I use RetainIQ without offering a discount?
Yes. RetainIQ does not need to be used only for discounts. You can use RetainIQ to collect leads, promote a guide, invite visitors to book a demo, announce a product launch, encourage newsletter signup, highlight a limited-time message, or direct visitors to a more relevant page.
Can I control when and where an Exit Popup appears?
Yes. RetainIQ allows you to configure display rules based on visitor behaviour, device type, page, timing, and frequency settings. This helps you show different messages for different journeys, such as pricing page visitors, product page visitors, first-time visitors, returning visitors, or campaign traffic.
Can I customize the Exit Popup design?
Yes. RetainIQ Exit Popups can be customized to match your brand and campaign goals. You can adjust the popup content, layout, call-to-action, form fields, offer details, colours, and visual styling from the admin panel.
Do I need a developer to install and use RetainIQ?
No, a developer is not required. RetainIQ can be added to your website using a single script tag, similar to adding analytics or tracking tools. Anyone who can add a script to the website header, footer, or tag manager can install it. After installation, your team can create, edit, publish, and manage Exit Popups from the RetainIQ admin panel without any code changes.
How do I add RetainIQ to my website?
You add RetainIQ by placing a single script tag on your website. Once installed, your team can then manage popup design, triggers, targeting rules, frequency settings, lead capture settings, and campaign content from the admin panel.
Does RetainIQ work with WordPress, Shopify, Webflow, and other platforms?
Yes. RetainIQ works with any website or platform that allows you to add a script tag. This includes WordPress, Shopify, Webflow, Wix, Squarespace, custom websites, landing pages, and modern JavaScript frameworks.
Where do RetainIQ leads go?
RetainIQ can store captured leads and shown in the customer panel, send email notifications, and route lead data to configured destinations such as your CRM, Google Chat, or custom webhook. This helps your sales or marketing team follow up quickly with visitors who showed interest before leaving.
Does RetainIQ work on mobile?
Yes. RetainIQ supports both desktop and mobile visitor experiences. Desktop detection is mainly based on cursor movement, while mobile detection uses mobile-appropriate signals such as back button behaviour, page visibility changes, tab or app switching, and time-on-page triggers. Mobile and desktop rules can be configured separately so each device type gets a suitable experience.
Stop watching visitors walk out
RetainIQ is live on your site in under an hour. Build your first retention popup, set your offer, and start recovering the visitors you've been losing every single day.